Contact information

Contact The Ringo Pack 🐾

We'd Love to Hear From You!

Whether you have a question about one of our products, need help with an order, or simply want to say hello, we're here to help.

Complete the contact form below and we'll get back to you as soon as possible.

Customer Support

Email: support@theringopack.store

Response Time:
We aim to reply to all enquiries within 1 business day.

Business Hours

Monday – Friday: 10:00am – 4:00pm (UK Time)
Saturday: 10:00am – 13:00pm (UK Time)
Sunday & Bank Holidays: Closed

Before You Contact Us

You may find the answer you're looking for in one of these pages:

Frequently Asked Questions

How long does delivery take?

As each item is made especially for you, production usually takes 2–5 business days before dispatch. Delivery times vary depending on your location and shipping method selected at checkout.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive an email with your tracking information (where available).

Can I return my order?

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and we'll work with you to resolve the issue quickly. For full details, please see our Returns & Refund Policy.

Do you offer personalised products?

Some of our products can be personalised. If you're looking for something unique, please get in touch before placing your order and we'll let you know what's possible.

Where are you based?

The Ringo Pack is a UK-based online store created for dog lovers, offering fun, heart warming and unique gifts inspired by our four-legged best friends.