GET IN TOUCH
We’re here to help.
Questions about an order, delivery, returns or anything else? Send us a message and we’ll get back to you as soon as we can.
Send us a message
Tell us how we can help and include your order number if your message is about an existing purchase.
- UK Support
- Made to Order
- Secure Checkout
- Dog Lovers First
HELPFUL ANSWERS
Frequently Asked Questions
You may find the answer you need below.
How long does delivery take?
Delivery times vary by product because many items are made to order. You’ll see the latest delivery estimate at checkout.
Can I track my order?
Yes. When tracking is available, you’ll receive a dispatch email with your tracking information.
What is your returns policy?
Please contact us with your order details and we’ll guide you through the next steps.
Are your products made to order?
Many of our products are created especially for you after you place your order.
Can I change or cancel my order?
Contact us as soon as possible. We’ll do our best to help, but changes may not be possible once production has started.
NEED A HAND?
Still not sure where to start?
Send us a message and we’ll point you in the right direction.