Shipping Policy

Shipping & Delivery Policy

Last updated: 9 July 2026

Please note: Production time and delivery time are separate. Most products require 2–5 working days to be made before dispatch.

At The Ringo Pack, most of our products are made to order through our fulfilment partner Printful. This means your item is created especially for you once your order has been placed, rather than being taken from pre-made stock.

Processing Times

Please allow time for your order to be printed, packed and prepared before dispatch.

Most orders are processed within 2–5 working days, although this may be longer during busy periods, holidays, seasonal peaks, or if there are temporary delays affecting our fulfilment partner or delivery services.

Delivery Times

Once your order has been dispatched, delivery times will depend on your location and the shipping method selected at checkout.

Estimated delivery times are shown at checkout where available, but these are guides only and are not guaranteed delivery dates.

Typical delivery estimates after dispatch may be:

United Kingdom: 2–5 working days
Europe: 5–10 working days
International orders: 7–15+ working days

Please note that actual delivery times may vary depending on your destination, customs clearance, local postal services and seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout based on the products ordered and the delivery destination.

Any free shipping offers or promotional delivery discounts will be clearly shown on the website where applicable.

Split Shipments

If your order contains multiple items, they may sometimes be shipped separately. This can happen because different products may be fulfilled from different Printful locations or packed separately depending on the items ordered.

If this happens, you will not be charged extra shipping unless clearly shown at checkout.

Incorrect Address Details

Please make sure your delivery address is correct before placing your order.

We cannot be held responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address details supplied at checkout. If an order is returned because of an incorrect address, additional postage charges may apply before it can be re-sent.

Customs, Duties and Import Charges

For orders shipped outside the UK, local customs duties, taxes or import fees may apply depending on your country’s rules.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery Delays

While we do our best to ensure orders arrive on time, delays can occasionally happen due to circumstances outside our control, including courier issues, customs processing, weather disruption, high seasonal demand, or delays affecting Printful’s fulfilment network.

We are not liable for delivery delays caused by third-party carriers or external fulfilment delays, but if your order appears to be significantly delayed, please contact us and we will do our best to help.

Lost or Missing Orders

If you believe your order has been lost in transit, please contact us at hello@theringopack.store with your order number and full name. We may ask you to allow a little extra time for delayed parcels to arrive before we investigate further with the courier or fulfilment provider.