Shipping Policy
Last updated: 10 September 2026
At The Ringo Pack, most of our products are made to order especially for you. We work with carefully selected fulfilment partners to produce, pack and dispatch our products, rather than holding large amounts of pre-made stock.
Processing Times
Please allow time for your order to be made, printed, packed and prepared before dispatch.
As most products are made to order, please allow approximately 2–5 working days for fulfilment before dispatch. Personalised products may occasionally require additional processing time, particularly where your photograph, name or other custom details need to be prepared before production.
Delivery time begins after your item has been dispatched.
UK Delivery
The Ringo Pack currently delivers to addresses within the United Kingdom only.
Most orders are delivered approximately 2–7 working days after dispatch. Delivery estimates are provided as a guide and may vary depending on the product, fulfilment location, courier and seasonal demand.
Shipping Costs
Shipping costs are calculated at checkout based on the products ordered and the delivery destination.
Any free shipping offers or promotional delivery discounts will be clearly shown on the website where applicable.
Split Shipments
If your order contains multiple items, your products may be made and dispatched separately.
We work with more than one fulfilment partner, and different products may be produced at different locations. This means that items from the same order may arrive in separate parcels and on different days.
Don't worry if only part of your order arrives first — your remaining items may still be on their way.
You will not be charged additional delivery fees simply because we need to split your order into separate parcels. The total delivery charge applicable to your order will be shown at checkout before payment.
Where tracking is available, you may receive separate tracking information for each shipment.
Incorrect Address Details
Please make sure your delivery address is correct before placing your order.
We cannot be held responsible for delays, losses or failed deliveries caused by incorrect or incomplete address details supplied at checkout. If an order is returned because of an incorrect address, additional postage charges may apply before it can be re-sent.
Delivery Delays
While we do our best to ensure orders arrive on time, delays can occasionally happen due to circumstances outside our control, including courier issues, weather disruption, high seasonal demand or delays within our fulfilment partners' networks.
We are not liable for delivery delays caused by third-party carriers or external fulfilment delays, but if your order appears to be significantly delayed, please contact us and we will do our best to help.
Lost or Missing Orders
If you believe your order has been lost in transit, please contact us at hello@theringopack.store with your order number and full name.
We may ask you to allow a little extra time for delayed parcels to arrive before we investigate further with the courier or fulfilment partner.
If your order was dispatched in multiple parcels, please remember that the individual parcels may arrive on different days.
Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as possible and include:
- your order number
- a short description of the issue
- clear photographs of the packaging and item
This helps us review the problem and work towards a suitable resolution.
Contact Us
If you have any questions about shipping or delivery, please contact:
The Ringo Pack
Email: hello@theringopack.store