Refund Policy

Refund policy

Returns & Refunds Policy

Last updated: 9 July 2026

We want you to be happy with your order from The Ringo Pack, and we will always do our best to help if something has gone wrong.

Because most of our products are made to order / personalised through Printful, our returns and refunds policy is slightly different from a traditional retail shop.

Made-to-Order Items

Most items sold by The Ringo Pack are printed or produced specifically for you after an order is placed. For that reason, we generally do not accept returns or offer refunds for:

ordering the wrong size
changing your mind after purchase
ordering the wrong colour, design or product by mistake
simply deciding you no longer want the item

Please check all product details, size information and order details carefully before placing your order.

Your UK Consumer Rights

Nothing in this policy affects your legal rights under UK consumer law.

If an item is faulty, damaged, not as described, or incorrect, you may be entitled to a repair, replacement, refund or other remedy in line with your statutory rights.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, misprinted, or you receive the wrong item, please contact us within 14 days of delivery at hello@theringopack.store

Please include:

your order number
a brief description of the problem
clear photographs showing the issue

Once we have reviewed the issue, we may offer a replacement, refund, or other suitable resolution depending on the circumstances.

Wrong Size Ordered

As our products are made to order / personalised, we may not be able to offer refunds or exchanges if the wrong size was ordered.

Please use the size guide on the product page before purchasing. If you are unsure, it is always worth checking measurements before placing your order.

Cancellations and Order Changes

If you need to change or cancel an order, please contact us as soon as possible after placing it.

Because our products are made to order, once production has started we may not be able to amend or cancel the order.

Return of Faulty or Incorrect Goods

If we ask you to return a faulty or incorrect item, we will explain the return process at that stage. Please do not send items back without contacting us first.

Refund Times

If a refund is approved, it will usually be processed back to your original payment method. Please allow a reasonable amount of time for your bank or payment provider to complete the refund.